What to expect from your outpatient therapy appointment
Your appointment may be an individual assessment lasting between 30-60 minutes or you may be asked to attend a patient information and exercise group session (specific to your condition) which may last up to 90 minutes.
Your therapist may need to examine the area being treated. You may be asked to uncover this area or remove some clothing, so please wear clothing that is easy to move in and adjust. For example, you may wish to bring shorts if you have a back or leg problem or wear a loose-sleeved top that can be rolled up for hand therapy.
Please see the section below if your appointment relates to pelvic health physiotherapy.
You may have a male or female therapist.
You, or the therapist, may request a chaperone during treatment.
If you are under 16, you must be accompanied by, and under the responsibility of an adult before, during and after any appointment.
If you are 16-17, we request that you have an adult with you for the first appointment, and the need for attendance at further appointments would be discussed with your clinician on an individual basis.
If you have difficulty speaking or understanding English, please let us know prior to your appointment so that we can arrange an interpreter.
Parking: please allow extra time to find a parking space and walk to your appointment. Parking charges apply at all hospital sites.
If you are sent a questionnaire before you attend your therapy appointment, please fill it in and return to us prior to your appointment.
Pelvic Health Physiotherapy
If your appointment is for pelvic health physiotherapy you will be asked questions about bladder, bowel and pelvic symptoms. Some questions may feel personal, but they help us understand your problem and plan treatment. Your physiotherapist may recommend an internal examination to assess your pelvic floor muscles. This will always be explained clearly and is your choice. You can decline or stop the examination at any time. A chaperone is available upon request.
You will see a female therapist.
After your appointment
The therapist will discuss with you the best way to manage your problem. They may
Give you advice on how to manage your condition at home.
Start you on a treatment plan..
Refer you to an exercise and information group specially designed for people with your condition.
Discharge you with advice and guidance.
We will
Gain your consent prior to examination or treatment.
Always respect your privacy and dignity.
Provide advice and guidance in an accessible format.
Aim to see you within 15 minutes of your appointment time.
Involve you in the management of your condition.
In return, we ask you to understand
To get the most from your treatment you will be asked to follow advice and may be required to do exercises at home.
It is important to keep your appointments. If you need to cancel an appointment, please give us a minimum of 48 hours’ notice, and be aware we are only able to reschedule twice. When patients fail to keep appointments or cancel at short notice, it increases our waiting times for all patients. If you do not attend an appointment you may be discharged.
It is important to arrive on time for your appointment. If you are late, it may not be possible to treat you and we may ask you to reschedule your appointment.
Feedback
To enable us to adapt and improve our services we would really value your feedback by taking a few minutes to complete the Therapies patient experience questionnaire by scanning the QR code below or clicking: Therapies Outpatient Feedback Survey
My FrimleyHealth Record
MyFrimleyHealth Record is an online platform that provides our patients with personalized and secure online access to their medical records at Frimley Health. It can be accessed on a computer or mobile phone to:
View details of current appointments and book follow ups.
Attend online consultations.
View medications, test results, allergies, and letters.
Safely send messages to their doctor and care teams.
Allow, with permission, for parents, family members or carers to act on their behalf.
You can use the accessibility toolbar at the bottom of your screen to:
Change the text size
Adjust the font
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Use the translate function
If you would like this information in another format, such as Braille, audio, or easy read, please speak to a member of staff.
You can also print as well as download as PDF using the “Print this page” button at the end of the page.
Staff will print a copy for you on request
Important note
This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.
