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Who are the Rapid Response Team?
The Rapid Response Team consists of Critical Care Outreach Practitioners and Resuscitation Practitioners who are experts in the care of the acutely unwell and deteriorating patient and respond to emergency situations throughout the trust.
We support clinical staff and patients in all locations throughout the trust 24/7. We have close links to Critical Care and ED with extensive knowledge across all disciplines.
We also offer psychological and emotional support to patients and their families who have recently been discharged from the Critical Care Unit as this can be an anxious time.
What is Call 4 Concern?
Call 4 Concern is a patient safety initiative to increase the early recognition and appropriate escalation of a deteriorating adult patient.
It recognises the intuition and unique insight close friends, family members and junior clinical staff have in identifying small cues signifying a patient’s changing condition before it may be quantifiable.
Who can Call 4 Concern?
Patients themselves, family members and clinical staff can call to refer an adult patient to the Rapid Response Team directly for immediate help and advice – day or night – irrespective of NEWS score.
When is it appropriate to Call 4 Concern?
- If you have noticed a clinical deterioration in the patient that you have discussed with the responsible healthcare team but you remain anxious.
- You feel there is confusion on what needs to be done for the patient.
- If you have been a patient in Critical Care and are experiencing anxiety, bad dreams, low mood or feeling emotional.
- If you are a tracheostomy or laryngectomy patient.
- If you are afraid.
I am worried about using Call 4 Concern
Do not worry that using the service will negatively affect the patient’s care in any way. We are all part of the same team here to support you.
When do I not use Call 4 Concern?
Call 4 Concern is a clinical patient service
To report problems relating to your hospital bed, room, food, parking or any other general issues, please speak to the ward staff. You can also contact the ward Matron or Patient Advice and Liaison Team (PALS) to discuss these issues further.
How to Call 4 Concern?
Call us directly on our dedicated mobile phone:
07909930278 for Wexham Park Hospital
07768131445 for Frimley Park Hospital
Or call the trust switchboard on 0300 6145000 and ask for the Wexham Park Rapid Response Team’s Outreach Practitioners.
How will we respond to your call?
We will need to know:
- The patient’s name
- Ward and location
- A brief description of the problem
We will prioritise the urgency of the problem in relation to our other workload and visit you and the patient on the ward to discuss the concern and assess the situation within an agreed time frame. We will then liaise with your medical team and other healthcare professionals as needed.
Please note: We aim to answer the phone immediately; however, there may be times when this is not possible as we may be dealing with an emergency.
Please do not be discouraged.
Leave a message on our voicemail identifying:
• You are making a Call 4 Concern
• Your name and relationship to the patient
• A clear contact number
Alternatively leave it a short while and call again.
If you have used this service and would like to give us feedback
We are very keen to constantly improve our service and your feedback, good and bad, will help enable us to do this.
You can email the Critical Care Outreach Team directly on fhft.
You could also complete an anonymous 2 minute satisfaction survey by following the link https://
This patient information is hosted on an external website. If you cannot access the PDF, please contact us for support.
For additional information please visit the below website:
Contact us
If you have any queries relating to this information, please contact the Intensive care medicine service.
About this information
Service:
Intensive care medicine
Reference:
MM/010
Approval date:
30 March 2026
Review date:
1 March 2027
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Important note
This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.