Advice after your nerve block for surgery
On this page…
We welcome your comments
We understand that we may not always get things right.
Sharing your feedback will allow us to learn from your experience; to understand what we’re doing well and give us the opportunity to put things right and improve the experience for patients in the future.
We would appreciate you talking to us as soon as possible.
We can try and address your worries or concerns promptly.
In the first instance, speak to a member of staff such as the nurse or doctor looking after you. They may be able to resolve things, and if not, they will also be able to advise you what to do if you want to raise concerns formally.
If speaking to staff does not resolve your concerns, contact the Patient Advice & Liaison Service (PALS) by telephone or email, or visit them whilst in the hospital.
What is PALS?
PALS can offer confidential, impartial advice and information; and advise you, if appropriate, on making a formal complaint.
For Frimley Park services call 0300 613 6530 Email: fhft.
We are located in main reception
For Wexham Park & Heatherwood services call 0300 615 3365
Email: fhft.
We are located in the blue corridor opposite the multi faith room at Wexham Park.
If you wish to make a formal complaint
Making a formal complaint will not compromise your ongoing care. All complaints are treated confidentially and with sensitivity.
Outline your concerns in writing to our Chief Executive at the following address by clicking the following link: Complaint form
Alternatively email:
- fhft.
- fhft.
What happens if I make a complaint?
This should be within 6 months but no later than 12 months after the event. We acknowledge your complaint within 3 working days of receipt.
A complaints coordinator will contact you by telephone to discuss how we will investigate your concerns and the agreed timeframe for response.
This individual will be your point of contact throughout your complaint.
We aim to respond to your complaint as quickly as possible, whilst ensuring that our response is thorough, and answers all of your concerns.
Accessing your records
Please be advised that your records may need to be accessed in order to investigate or resolve your concerns.
By contacting PALS, Complaints or the Chief Executive, you are consenting to us accessing your records. We will only share information about your complaint, for example with Social Services or your GP, with your consent.
We do require consent from the patient to respond to someone else acting on their behalf. Information about your complaint will not be held in your medical records.
Once we have responded to your complaint
If you are not satisfied with the response we would like you to give us the opportunity to discuss any ongoing concerns by writing back explaining why you remain dissatisfied. We will investigate any outstanding concerns and respond to you as soon as possible.
If this does not resolve your complaint and you remain unhappy
You can refer your complaint to the Parliamentary Health Service Ombudsman at the following address:
Parliamentary Health Service Ombudsman Citygate, Mosley Street, Manchester, M2 3HQ - Telephone: 0345 015 4033
email: OHSC.
Website address: www.
Useful Contacts
If you need help or support in making your complaint, there are free NHS Complaints Advocacy Services who can provide assistance and are able to act as your advocate. They are completely independent of the NHS.
The Advocacy People
Their website address is www.
Their telephone number is: 0330 440 9000
Email: info
Or write to them at: The Advocacy People, PO Box 175, Hastings, TN34 9HU
Independent advocacy services are also provided by Healthwatch
Their telephone number or email address depends on where you live:
- Healthwatch Slough on 0300 012 0184 Email: enquiries
@healthwatchslough.co.uk - Healthwatch Reading on 0118 214 5579 Email: helpdesk
@readingvoice.org.uk - Healthwatch Bracknell Forest on 0300 012 0184 Email:info
@healthwatchbracknellforest,co.uk - Healthwatch Hampshire on 01962 440262
Or visit the Citizen Advice Bureau (CAB).
POhWER – NHS Complaints Advocacy
Provides advice leaflets in several languages and easy read formats. Their address and contact details: POhWER, PO Box 14043, Birmingham, B6 9BL
Tel: 0300 456 2370 Minicom: 0300 456 2364 Email: pohwer
Surrey on 0303 303 0023 Email: enquiries
Contact us
If you have any queries relating to this information, please contact the Patient advice and liaison services (PALS) service.
About this information
Service:
Patient advice and liaison services (PALS)
Reference:
CC/005
Approval date:
1 March 2024
Review date:
1 March 2026
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Important note
This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.