Outpatient appointments
How to connect to NHS wifi
- Select NHS Wi-Fi from the list of available networks
On an Android device:
- Click ‘Sign in to NHS Wi-Fi’
- At the ‘Register for free NHS Wi-Fi’ page, tick to agree to terms & conditions, then click on ‘login’ button.
On an Apple (IOS) device:
- At the ‘Register for free NHS Wi-Fi’ page, tick to agree to terms & conditions, then click on ‘login’ button.
- Choose ‘I’m ok with analytic cookies’ or ‘do not use analytics cookies’.
- You should see a message saying ‘you’re now online’.On this page there is the option to join hospital radio.
- You should now be connected.
Security information
- Please be aware of security when using public Wi-Fi networks and take care with the information you share over the network.
- To keep your device secure, regularly update your devices' software. Use strong, unique passwords, and consider enabling extra security features.
- Please be cautious about clicking on links or downloading attachments from unknown sources.
- How to 'forget’ and reset the network from your Android device
- Open device settings and go to 'connections' or 'wifi'.
- Click/tap on the 'NHS Wi-Fi' option.
- Click 'forget' (look for the bin icon).
- If the 'forget' option isn't there- open settings (cog icon) first- you should then see the 'forget' option.
- You can now add the new network and register
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No internet connection
If you get a message saying ‘no internet connection’ and are not automatically directed to the login page, please open a browser such as chrome and go to ‘Example.com’. This will force the connection page to appear and you should be able to log in.
- How to 'forget’ and reset the network
- Open settings
- Go to wifi
- Tap NHS Wi-Fi
- Tap the (i) button next to NHS Wi-Fi
- Tap forget this networ
- Tap forget on the pop-up saying "Forget Wi-Fi Network ‘NHS Wi-Fi"
- You can now add the new network and register.
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No internet connection
If you get a message saying ‘no internet connection’ and are not automatically directed to the login page, please open a browser such as safari and go to ‘Example.com’. This will force the connection page to appear and you should be able to log in.
If you have followed the guide above and are still having issues connecting, please contact the IT service desk:
7am-7pm Monday to Friday
0300 613 2468
- Select NHS wifi
- Select ‘click here’ in the grey highlighted section marked NHS staff wifi
- At the registration page, enter NHS email address.
- Tap the the ‘click here for internet access’ button.
- You will receive a message to ‘validate your email’ which you must do by the end of the day. The email will come from this address: fph-svc.smtprelay-donotreply@nhs.net
- Validation will give 6 months access.
- Choose ‘I’m ok with analytic cookies’ or ‘do not use analytics cookies’.
- You should now see a message saying ‘you’re now online’.
- Once you have validated your email, you should then see a page saying ‘validation successful’ on your phone or laptop (whichever device you are using to connect).
- Once you have completed the above steps, you will be taken to an internet connection.
See the main content on this page for general troubleshooting advice. Below are tips specific to the staff network.
Your device asks you to reauthenticate regularly
- Make sure you are connecting to the staff network.
If you connect to the public network you'll need to re-authenticate after 7 days. - If your phone is set to a 'randomised/rotating' 'MAC/wifi address' in settings, this will mean the 'MAC address' will keep on changing and will need to be re-registered every time.
To change the setting (android):
- Open settings
- Select connections, then wifi
- Click on the settings cog next to the network to configure
- Select 'MAC address type' and choose ‘use device MAC’ (this may be under 'advanced, privacy')
To change the setting (apple):
- Open settings
- Go to wifi
- Click on the (i) button next to the network to configure
- Select 'private Wi-Fi address'
- Choose 'fixed' or 'off'
