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This page explains how you can claim back the cost of your travel to hospital appointments if you are on low income or receive benefits and are entitled to this.

Am I entitled to claim travel expenses?

You are entitled to claim travel expenses if you are receiving one of the following benefits:

  • Income Support
  • Pension Credit Guaranteed Credit
  • Income Based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Certificate for Low Income – HC2 (full help) or HC3 (limited help)
  • Universal Credit (see HC12 leaflet for more details). If you are in receipt of Universal
  • Credit, you must present a copy of your Universal Credit award notice to prove your entitlement.
  • You are named on, or entitled to, an NHS tax credit exemption certificate (see HC12 leaflet for more details).

What documents do I need to make a claim?

To claim travelling expenses you must take the following documents to the Cashier’s Office:

  • Proof of appointment (text or letter)
  • Completed Claim form (available from Outpatient reception)
  • Proof of entitlement (Dated within the last 6 months-1year)
  • Proof of travel costs, e.g., bus, train tickets, parking receipt.

If documentation is correct, payment will be made in cash on the day. You can claim for the
cost of your bus or train fare, your parking and mileage.

Claiming for taxi fares must be pre-agreed with your clinical team and you must have an
accompanying letter from your doctor confirming you are unable to travel by public
transport. If possible, we would recommend you use a volunteer transport service, if
available.

Claims are accepted up to three months after the appointment date. If you wish to make a
claim that is older than three months, please speak to the Cashier’s Office about your
options.

Where can I make a claim?

You can make a claim in person by visiting:

Wexham Park Cash Office, Wexham Street, Slough, SL2 4HL,     

 Frimley Park Cash Office, Portsmouth Road, Frimley, Surrey, GU16 7UJ

Open: 9.00am to 1.00pm, Monday to Friday
You can also make a claim by post using HC5(T) form available online or from the Cashiers
Office.

Useful Contact Information

To find out more about our Trust, visit www.fhft.nhs.uk or contact the Cashier’s Office on:

Both are open Monday to Friday, 9.00am to 1pm (excluding Bank Holidays).

The advice line number for the NHS Business Services Authority is 0300 3301 343.

You can also visit: https://www.nhs.uk/nhs-services/help-with-health-costs/healthcaretravel-
costs-scheme-htcs/ or refer to the HC12 leaflet, which you can collect from the
Cashier’s Office, for more information.

About this information

Reference:
DD/031

Approval date:
1 November 2025

Review date:
1 November 2028

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Important note 

This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.