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What is the Virtual Fracture Clinic?
Virtual Fracture Clinic is a new concept and approach to managing patients with a fracture or soft-tissue injury.
Previously, all patients seen within the Emergency Department with a fracture, suspected injury of their bone or soft-tissue injury would be given an appointment to come to the fracture clinic at the hospital.
Why is this better for me?
We now have a better understanding of which fractures can heal without medical intervention and which require specialist orthopaedic input. This will avoid unnecessary attendances where there is no change to treatment.
If you do need to be seen, we can arrange the most appropriate specialist at the required time following your injury.
What will happen now?
The Virtual Fracture clinic team of consultant orthopaedic surgeons and physiotherapists will assess your referral the next working day, and will make a decision on your most suitable treatment plan.
We will then contact you with 1 of 3 options:
- We need to see you in fracture clinic
- We need you to have further investigations before your clinic appointment
- We do not need to see you and your injury can be self-managed – we will send you information leaflets
We will also send a copy of your letter from the virtual fracture clinic to you and your GP.
We will contact you after you attend ED or your GP, so please make sure we have your current contact details, including at least one phone number and an email address if possible. If we are unable to contact you, we will leave a short message asking you to get in touch with the Virtual Fracture Clinic.
If you do not hear from us within 1 week of your attendance in ED or GP surgery, please call the Virtual Fracture Clinic. Please see all necessary contact details overleaf.
What if I have any problems?
Whether you are discharged from the emergency department, after virtual fracture clinic, or after attending your appointment, you can always contact us on the virtual fracture clinic hotline. This line is manned between 8am and 4pm Monday to Friday at Frimley and 8.30am and 4pm at Wexham, and we will then arrange for the appropriate person to call you back if need be. Please see all necessary contact details overleaf.
Contact us - Virtual fracture clinic
Frimley Park
Phone – 07584 330634
Email - fhft.
8am – 2pm, Monday to Friday
Wexham Park
Phone – 07584 558292
Email – fhft.vfcwph@nhs.net
8.30am – 4pm, Monday to Friday
Please leave a message if there is no answer, and we will call you back as soon as possible.
Appointments team (both sites) Tel – 0300 614 7919 ext.1
In an emergency
- Speak to your GP
- Call 111
- Go to the emergency department
Contact us
If you have any queries relating to this information, please contact the Orthopaedics service.
About this information
Service:
Orthopaedics
Reference:
N/054
Approval date:
31 July 2025
Review date:
1 July 2028
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Important note
This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.