Introduction

Our Community Heart Failure Nurse Service provides support and education to patients who have a confirmed diagnosis of heart failure.

This leaflet will advise you on how the Community Heart Failure Nurse Service works and what you can expect from the service.

About our service

The Heart Failure Nurse Service aims to enhance the care of patients with a diagnosis of heart failure, improving quality of life and ultimately preventing avoidable hospital admissions. The service achieves this by focusing on improving patient self-management, through education and support, working closely with GPs and Hospital consultants to help patients look after their heart health.

Our Nurses are highly skilled cardiac trained nurses, who have experience of dealing with complex heart problems.

Patients will be at the centre of any planning for their health care and will be asked what is important to them. Our staff will listen to patient views, beliefs and personal information carefully treating patients with respect and dignity at all times
The service covers Farnham & North East Hampshire and Surrey Heath localities. 

Housebound patients will be seen in the comfort of their own home if this is required.

Background of heart failure

Heart failure can be caused by a variety of problems i.e. heart attack, angina, rhythm or heart valve problems.

The symptoms related to these problems can be:

  •      Breathlessness
  •      Ankle Swelling
  •      Fatigue
  •      Poor quality of life  

How can we help

Medication - Review your symptoms and discuss your medication with you and make adjustments if required.

Lifestyle changes - Provide help and advice on healthy diet, exercising, medicine information and smoking cessation.

Self-management - Help educate patients and carers to enable them to recognise returning symptoms to get the most appropriate help to ensure hospital admission is avoided unless this is necessary.

How to access the service

If you think you have symptoms of heart failure, you should contact your GP for an assessment. Once a confirmed diagnosis has been made your GP or Cardiologist can refer you to the Community Heart Failure Service who can help in the management of your condition.

Service delivery times and contact details

Monday to Friday (excluding Bank Holidays) between the hours of: 08:00 – 16:00hrs

Heart failure team email address: fph‐tr.nehfccgheartfailureclinic@nhs.net

Administrator for heart failure service
Tracey Johnson – 07766 498184
Email ‐ t.johnson@nhs.net

Localities covered

  • Aldershot & Farnborough
  • Fleet & Yateley
  • Farnham
  • Surrey Heath

Please note this is not an emergency service. If you need to speak to someone outside of our opening hours of 08.00-16.00 you should contact your GP or use the NHS 111 service if out of hours.
Telephone 111 if you urgently need medical help or advice but it is not a life-threatening situation.
In the event of an emergency please call 999 immediately.

Contact us

If you have any queries relating to this information, please contact the Cardiology service.

About this information

Service:
Cardiology

Reference:
C/017

Approval date:
19 August 2025

Review date:
1 August 2028

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Important note 

This page provides general information only. It is developed by clinical staff and is reviewed regularly every 3 years for accuracy. For personal advice about your health, or if you have any concerns, please speak to your doctor.