To provide you with a copy of your records when you ask (in accordance with the data protection act)
Under the Data Protection Act and GDPR individuals have the right to obtain a copy of their own information held by us.
To obtain a copy of your medical records, please complete the online form
If you wish for another person to process your request on your behalf they will need to obtain your written permission to do so before the Trust can provide copies of your medical records.
The Common Law Duty of Confidentiality, continues after death, therefore the Trust is unable to provide copies of a deceased patient’s medical records, apart from in very restricted circumstances. Further guidance and assistance can be obtained from the Access to Health Records Team.
We are required to respond to you within 30 days from the date of receiving your request and identification. We aim to prioritise patient requests for copies of their medical records.
With regards to the completion of health insurance forms, if it only requires verification of dates of admission and a hospital stamp, patients can send their forms to the Admissions Office to be processed.
If any medical details are required, the forms must be sent to your consultant’s secretary to be completed by the consultant or a member of their team for which there may be a charge. If the consultant is unable to complete the form, copies of your medical records can be obtained by contacting the Access to Health Records Team.
To enable and support clinical care we will no longer process private health insurance forms for Emergency Department attendances.
Any queries relating to this change of process, please contact the Access to Health Records Team.
Data Protection Officer
The Data Protection Officer for the Trust is Nicola Gould, Head of Information Governance. If you are concerned about how the Trust is sharing or using your information please contact her on:
Tel: 01753 806728