There are blue badge holder parking spaces near to all entrances and in the main car park areas. Please display your blue badge.

Any patients who are entitled to free parking through low income or benefits are able to reclaim the cost of parking.

To reclaim parking charges at Frimley Park, you will need to go to the cash office which can be found down the corridor from the eye clinic (entrance B). From the main entrance follow sign for the Post Graduate Education Centre.

At Wexham Park the easiest way to the cash office is from the main entrance and the office is located in the short corridor before the chapel.

To check your entitlement please visit the Healthcare Travel Costs Scheme (HTCS) website, and to claim for a Heatherwood appointment please use the HC5 form.

All staff will be able to assist you but we recommend you bring a carer or support person with you to all appointments and inpatient visits, especially if communication is a concern, as this will make it easier for you. On arrival to a department or ward, please let the nursing team know if you have any special requirements to help you with your disability.

Find out more about our learning disability liaison nurses.

Accessible toilets can be found throughout the hospitals.  Please ask at reception on arrival if you think you may need one whilst in the trust.

A number of patient leaflets can be provided in easy read, large print, a number of different languages and in audio format on request.

You do not need to tell the hospital staff about a disability (e.g. a hearing difficulty), but it will greatly help us to treat you if we are fully aware of your needs. 

With your permission we will record your additional need on the patient information computer system which will then 'alert' all hospital staff to your additional need. In addition, it is very helpful if the patient informs staff about a disability each time they visit the hospital so that any special needs can be met. 

Magnifying sheets are available to help inpatients and are available from every ward reception area. 

All departments have signs that can be placed next to a patient's bed to remind staff that the patient has a sight impairment. 

We understand that assistance dogs such as guide dogs are an essential escort to their owners and that they play a vital role in their owners' day to day lives. If you use an assistance dog they are permitted onto Trust premises to help you attend hospital appointments and for getting around the hospital. 

Chatterboxes and hearing enhancement boxes are available to help inpatients and are available from every ward reception area, and wards will soon have portable minicom devices, replacing the Chatterboxes.

All departments have signs that can be placed next to a patient's bed to remind staff that the patient has a hearing impairment. 

We understand that assistance dogs such as guide dogs are an essential escort to their owners and that they play a vital role in their owners' day to day lives. If you use an assistance dog they are permitted onto Trust premises to help you attend hospital appointments and for getting around the hospital. 

For inpatients who have a physical disability, there is equipment on each ward to help support them. If possible, do contact the ward in advance of your admission to let them know which equipment you need during your stay and we can arrange for it to be ready for you on admission.

Replacement hearing aid batteries can be supplied if required.

A communicator is available on all wards for you to use if your hearing aid breaks during an inpatient stay.

At Frimley Park Hospital the telephones on the wards have a loop facility in the handset . 

At Heatherwood and Wexham Park Hospitals many of the telephones are hearing aid compatible and can be accessed on request.  A few wards have hearing loops, but not all.  The BT payphones are not compatible.

Although we may have a record of your disability all staff rely on the patients and carers to let them know how they can be best supported.

Hospital staff learn a lot from patients and carers, and so don't be afraid to tell staff how you want to be communicated with and what equipment you require to assist you during you stay at the Hospital.

The Patient Advice and Liaison Service (PALS) provide advice and support about disability issues. 

The Trust has specific routes for receiving suggestions and complaints about its services, including access. In the first instance, patients and carers should discuss any immediate problems, concerns or suggestions with the ward or clinic staff or the ward manager. The Patient Advice and Liaison Service (PALS) is very pleased to receive feedback from patients, carers and visitors and help them with their problems. 

The PALs office at Frimley Park is next to the main entrance and at Wexham Park it is opposite the chapel.

We understand that assistance dogs such as guide dogs are an essential escort to their owners and that they play a vital role in their owners' day to day lives. If you use an assistance dog they are permitted onto Trust premises to help you attend hospital appointments and for getting around the hospital.