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Video clinics

We are now offering some of our outpatient appointments via video consultation. Your clinician will tell you whether this option is suitable for you.

We recognise that it isn't always easy or convenient to come to hospital for an appointment, and that some people need to attend several times as part of their care.

In appropriate instances, a video consultation from your home or workplace may work better for you. Feedback shows that many patients prefer it.

Video consultations, are offered when we can achieve as much during an online appointment as we would face to face, or when the risk to patients is far higher by attending in person, such as at present with Covid-19.

If you have a face-to-face consultation booked but believe you would benefit from a video appointment instead, please speak to your clinicians.

There are many reasons why a video appointment may not be appropriate, such as if you need to undergo a procedure or a physical examination.

How to access your video appointment

We have introduced a new system for Video Appointments, using MyFrimleyHealth Record with Microsoft Teams (sometimes called “Teams” or “the Teams app”). It is free to use, and you can access to your MyFrimleyHealth Record also.

What do I need for my video appointment on MyFrimleyHealth Record with Microsoft Teams?

  • You will require access to your MyFrimleyHealth Record, our digital patient portal. If you don’t have a MyFrimleyHealth account yet, you will need to create one. If you have been invited for a video appointment you should already have received a text message or email from us containing an activation link to enable you to sign up to your MyFrimleyHealth Record. If, however you do not have an activation link, you can request one at Or alternatively you can also contact us via email at
  • You will require a laptop, computer, tablet, or internet-enabled mobile phone (smartphone), with a web camera, speakers, and microphone.
  • You will need a good connection to the internet. For a better experience, we recommend connecting to Wi-Fi. If you do not have access to a Wi-Fi connection, you can use your mobile internet data. A video call on Microsoft Teams will use a similar amount of data as Skype® or FaceTime®.

MyFrimleyHealth Record Frequently asked questions: MyFrimleyHealth Record - Login Page (