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Frimley Health Values Logo

Accessibility statement for Frimley Health NHS Foundation Trust

This accessibility statement applies to

This website is run by Frimley Health NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


  • 0300 614 5000

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on the Homepage or ‘Your visit’ page, call or email us for directions -

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide an interpreting service from RNID for people with hearing disability such as D/deaf, hard of hearing or speech disability.

You can contact us either using NGT service or through Action on Hearing Loss.

Please request audio induction loop or a British Sign Language (BSL) interpreter before your visit and we will have it ready for you on your arrival.

Find out how to contact us:

Technical information about this website’s accessibility

Frimley Health NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our Annual Reports or Standing Financial Instructions documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Our Google maps and Twitter Timeline are both third-party content which is exempt from meeting the accessibility regulations.


Disproportionate burden

Navigation and accessing information

Some tables do not have row headers when needed, so cannot be navigated using the headers. 

We’ve assessed the cost of fixing these navigation issues and believe that doing so now, having upgraded our website platform in 2019, would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next look to upgrade our website platform.

Preparation of this accessibility statement

This statement was prepared on 27 August 2020. It was last reviewed on 27 August 2020.

This website was last tested on 23 June 2020. The test was carried out across the entire website by Merchant Agency.