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Frimley Health Values Logo

Accessibility statement

This accessibility statement applies to the website for Frimley Health NHS Foundation Trust 
We want as many people as possible to be able to use this website. This means you should be able to: 

  • change colours, contrast levels and fonts using browser functionality 
  • zoom in up to 300 per cent without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • interact with most of the website using a screen reader (including most versions of JAWS, NVDA and VoiceOver) 

We also try to make the website text as simple as possible to understand. If you have a disability, AbilityNet has advice on making your device easier to use. 

How accessible this website is 

We know from accessibility reports that parts of our website are not fully accessible. 

  • Some text cannot be resized adequately, and some functionality is limited when the page is zoomed beyond 200% 
  • Some of the colour contrasts across our menus are not as sufficient as they should be
  • Some tables do not have row headers where needed, so cannot be navigated using the headers
  • Some of our menus are not accessible using the keyboard
  • Many of our PDFs are not fully accessible to screen reader software. These include some patient information leaflets, Board papers and our Annual Reports

What we are doing to improve accessibility 

We are aware that our website does not currently allow everyone to access all the information provided in a fully accessible format. We are working to improve this and are in the process of building an entirely new website which will be designed to the latest accessibility specifications. We currently expect this to be available by the end of 2024.

This website's accessibility will be re-tested in July 2024 or when the new website is published, whichever comes first. 

If you need help with accessing any of the information on this site, please contact the Frimley Health communications team:  
0300 614 5000 

Other parts of the website that are not fully accessible 

These include: 

  • some online forms that are not easy for screen readers to navigate 
  • some links and images that are not self-explanatory to screen reader users 
  • links to websites or software that we do not own or manage and so cannot guarantee their accessibility 

Feedback and contact information 

Contact us if you have an accessibility query including: 

  • if you have any problems accessing information or using this website 
  • if you have any positive feedback about this website's accessibility 

We aim to respond in 5 working days.
0300 614 5000 

Alternative formats 

We have designed our content to be as accessible as possible. 
If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or Braille, please contact us. We will consider your request and get back to you in 10 working days. 

Reporting accessibility problems with this website 

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us to report this. This helps us to continuously improve. 

Technical information about this website's accessibility 

We are committed to making this website accessible, in accordance with the accessibility regulations.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content that is not accessible is listed below: 

Non-compliance with the accessibility regulations 


Keyboard access - WCAG 2.1.1 Keyboard

  • The dropdown menus from along the navigation menu are not accessible using the keyboard
  • The expanding links within the hamburger menu are not accessible at 200% zoom
  • At 200% zoom, links in the footer are not accessible using the keyboard. This includes the expanding menu for 'Your hospitals' and 'About us'
  • All white text on an orange background for links listed under 'About us' do not have sufficient colour contrast

Reflow - WCAG 1.4.4 Resize Text

  • At 400% zoom, the 'Print page' button does not reflow to fit the webpage. The link covers content in the footer of the webpage

Colour contrast - WCAG 1.4.3 Colour contrast

  • All links listed under 'Your hospitals', 'Your visit', 'Services' and 'About us' do not have sufficient colour contrast when the mouse hovers over the links
  • Links in the dropdown menu in the navigation bar along the top of the webpage do not have sufficient colour contrast. For example, when the mouse hovers over links for 'About us' and 'Careers', there is poor colour contrast
  • There is poor colour contrast when the red buttons receive focus
  • At 200% zoom, once the hamburger menu is expanded there is poor colour contrast on links
    'Committed to excellence' has poor colour contrast as it is white text on a bright blue background
  • The webpage link in the menu 'Get in touch- contact us' has poor colour contrast as it is teal text on a white background
  • The page title 'Get in touch - contact us' does not have sufficient colour contrast on a background image
  • The red text in the breadcrumb menu does not have sufficient colour contrast
  • White text for the 'Submit' button in the contact form does not have sufficient colour contrast

Incorrect use of ARIA attributes on the navigation menu at the top of the web pages - WCAG 4.1.2 Name, Role, Value: Elements must only use allowed ARIA attributes

Content that is not within the scope of the accessibility regulations 

PDFs and other documents  
Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do have plans to remove or replace some of the PDFs with more accessible content alternatives. Wherever possible, we avoid PDFs. Instead, we create content as structured web pages in HTML 

Both our Board papers and our Annual Reports contain hundreds of pages including images, tables and charts from multiple departments making them very difficult and time consuming to make completely accessible or convert to HTML for the limited number of interested users.

If you are having problems using these PDFs, contact us for assistance.

Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos. 

3rd party content 
Our Google Maps, Google Translate and Twitter timeline are third-party content which is exempt from meeting the accessibility regulations. 

Disproportionate burden

We have reviewed the cost of improving the accessibility of our website and fixing the navigation and colour contrast issues, as well as creating accessible pdf documents, and assessed that doing so now, when we are developing a new website, would be a disproportionate burden within the meaning of the accessibility regulations. Investing in a new site is a more effective way to achieve full compliance within our budgetary constraints.

Enforcement procedure 

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on (the "accessibility regulations"). 

Preparation of this accessibility statement 

This statement was prepared on 27 August 2020. It was last reviewed on 13 July 2023.

This website was first tested on 23 June 2020. The test was carried out across the entire website by Merchant Agency.

This website was last tested on 24 April 2023 by the Government Digital Services using both manual and automated tests (using Axe) across a sample of key pages.  

This website's accessibility will be re-tested in July 2024 or when the new website is published, whichever comes first. We will update this accessibility statement with any relevant changes.