PALS - patient advice and liaison service
We understand that you might feel awkward talking about your concerns with people who are involved in your care, so if you prefer, you can speak confidentially to our Patient Advice and Liaison Service (PALS). The team can offer you support and advice during your stay if you have problems that are difficult to resolve. You can also contact PALS after you have left hospital.
Our PALS offices are open Monday to Friday, 9am to 5pm. You can speak to someone face-to-face, or telephone or email them.
For concerns to do with Heatherwood, please contact the PALS at Wexham Park.
Visit our sharing your views or raising concerns page for more information.
• The NHS has a general complaint form which makes it easier for people with learning disabilities to give feedback, raise concerns and make complaints. The complaint booklet will help you understand how to complete it.