This site uses cookies to enhance your experience. By scrolling or continuing to use this site without changing your browser settings, you are consenting to our Cookie and Privacy Policy.

Frimley Health Values Logo

You said... We did

We are committed to strengthening the primary / secondary care interface in order to improve patient quality and experience whilst making the best use of clinical time and resources. We are pleased to share with you the most recent editions of our 'You Said, We Did' bulletin outlining some of the thematic issues we have received and how processes have been improved.

You said we did March 2023           You said we did March 2022         You said we did September 2021

PDF copies for sharing with your colleagues are also available here:

You Said We Did March 2023            You Said We Did March 2022           You Said We Did September 2021


FHFT & Primary Care Interface Development Collaborative Working Reference Guide

Please find our jointly developed ‘FHFT and Primary Care Collaborative Working Reference Guide.’  The purpose of the document is to strengthen the interface arrangements across Primary and Secondary Care and in turn optimise patient care. The guide outlines agreed ways of working for the different clinical professionals within primary and secondary care and covers a wide range of interface situations summarised below. Within the document these can be clicked on to take you to the relevant section:


Getting in touch

interface support


Clinical Feedback Concerns

Clinical Feedback’s main purpose is to provide an insight to quality and safety issues encountered by all services to Frimley ICB and to facilitate learning and improvement. Please refer to the clinical feedback process here to find the best route for your enquiry.

If you require any further assistance, please email the Frimley ICB Quality team:

If you have any further thematic concerns/interface improvement ideas, please raise these with our FHFT Interface development team We will work with you to resolve, and where required, raise these for a wider discussion at our ICS-wide Clinical Interface Meeting (CIC).


Useful Service Information

Frimley Health service status