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What is the Urgent Community Response (UCR) and the Frailty Virtual Ward?

The Urgent Community Response (UCR) service went live in December 2021. The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission.

The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including Advanced Clinical Practitioners (ACP), Nurses, Therapy, Admin and Geriatricians.

If ongoing medical treatment is required patients will be admitted to the Frailty Virtual Ward.

Frailty Virtual Ward offers a ‘hospital at home service’ for persons aged 18+ with a high acuity and frailty, that require intravenous antibiotics, diuretics and intravenous fluids for their condition to prevent hospital admission. 

Who can access the Urgent Community Response (UCR) and the Frailty Virtual Ward?

Referrals open to: Inpatient wards, Emergency Department, GP & Primary Care, 999 & 111, Community nurses, Intermediate Care, Social Care Practitioners & Care homes

How and when it can be accessed?

Name of service Location Days / time available Contact details
Urgent Community Response  (UCR) Frimley South (which covers Surrey Heath, North East Hampshire and Farnham) 8am - 8pm - 7 days a week
last referral 6pm
0300 614 9000.  Outside of these hours, the voicemail has the details of where to go.
Urgent Community Response  (UCR) Frimley North (which covers  Bracknell, Slough and Royal Borough of Windsor and Maidenhead) 8am - 8pm - 7 days a week
last referral 6pm
0300 365 1234. Outside of these hours, the Hub will advise.

For further details please find pathway attached.  

How can you get any further information?

For further non-clinical information please contact Frimley ICS Ageing Well Programme Team via

Sky News article - 'We've cut out the middleman': How NHS virtual wards mean acute patients are now being treated at home