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23 May 2022

Frimley Health has launched a new service for members of the public to independently raise concerns if they believe a patient’s clinical condition is deteriorating.

The Call 4 Concern programme enables friends, relatives – and the patients themselves - to make a direct referral if their concerns have not been alleviated by first speaking to the medical team.

The Trust’s critical care outreach practitioners will then review the patient, liaise with the medical team and take any appropriate action.

  • At Frimley Park Hospital, call 07768 131445
  • At Wexham Park Hospital call 07887 292886

Outreach practitioner Clare Ratcliffe said: “We know that our patients’ loved ones know them best and can sometimes be the first to recognise subtle changes in their condition.

“The NHS already has robust systems and processes to detect early signs of deterioration in patients and Call 4 Concern is another layer of reassurance for our patients and their families.”

The Call 4 Concern programme is available 24 hours a day, seven days a week and has previously been successfully implemented by several other NHS organisations.

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