Visiting times | NHS Frimley Health Foundation Trust

From Monday 19 July our visiting policies have changed depending on the ward or department being visited. The Covid situation in our hospitals continues to evolve and this means that the visiting guidance will be dependent on the ward the patient is staying on, for the most up to date guidance on visiting a specific ward, please call them directly.

Visiting slots must still be booked in advance with the ward (see a list of contact numbers below). Slots are now available between 11am-7pm daily.

Visiting will unfortunately remain suspended in our emergency departments, outpatient departments, assessment units and Covid-19 positive wards with some exceptions such as end of life patients, parents accompanying a child or carers accompanying a vulnerable adult. Exceptions will be decided on a case-by-case basis by the clinical teams.

Virtual visiting

Wherever possible, please continue to use our virtual visiting services and speak to your loved one by video call. Should you wish to arrange a virtual visit, please book an appointment by contacting the ward directly between 9am and 3pm. Our staff will be happy to help arrange a date and time for you. The ward contact telephone numbers are listed below.

You can also contact someone in hospital by using our 'message to a loved one' service.

Departmental visiting guidance

Before each mealtime, all wards ring a bell. This reminds our staff to help our patients get prepared to receive their meal.

Emergency Departments (including paediatrics)

If you need to visit one of our Emergency Departments and are age 18 or older you will need to come alone to keep the number of people in our waiting areas at a safe level. If a patient is under 18 they can be accompanied by one guardian. There will be some exceptions but these decisions will be made by the triage nurse at the entrance. Their decision will be based on a number of factors, such as the condition of the patient.

Where possible please ring 111 before attending one of our EDs. NHS 111 has been provided with extra resources and will be able to best direct you to get the medical treatment you require.
Outpatient Departments (including paediatrics)

If you have an appointment in one of our Outpatient Departments and are age 18 or older you will need to come alone to keep the number of people in our waiting areas at a safe level. If a patient is under 18 they can be accompanied by one guardian.

One person is allowed to come into the department to drop-off or pick-up a patient but if possible please wait outside the hospital to collect a patient.
Adult inpatient wards (non-elective)

Adult inpatients who have not come in for a pre-planned procedure will be allowed two visitors by the bedside at a time. There will be no limit to the length of the visit but it must be booked in advance with the ward.

All visitors will be required to wear a face covering for the duration of their visit.
Adult inpatients (elective)

Adult inpatients that have come in for a pre-planned procedure will be allowed one visitor for the duration of their stay in hospital and the visitor must be from the patient's household.

There will be no limit to the length of the visit but it must be booked in advance with the ward.

All visitors will be required to wear a face covering for the duration of their visit.
Paediatric inpatients

All paediatric inpatients (children under 18 years old) will be allowed two visitors by the bedside at a time for the duration of their stay in hospital.

All visitors will be required to wear a face covering for the duration of their visit.
Critical care inpatients

Inpatients who are staying in one of our critical care wards will be allowed two visitors for a single one hour visit a day.

All visitors will be required to wear a face covering for the duration of their visit.
Maternity

Women will now be allowed two birthing partners for the duration of their labour. Women staying on our antenatal wards will be allowed two visitors by the bedside at a time and there will be no limit to the length of the visit.

Full details on maternity guidance can be found on the maternity unit page.
Haematology units - Eden ward (WPH) and ward G1 (FPH)

Adult inpatients on Eden and G1 will be allowed one visitor, from the patient's household, for the duration of their stay in hospital.
There will be no limit to the length of the visit but it must be booked in advance with the ward.
All visitors will be required to wear a face covering for the duration of their visit.

Frimley Park Hospital

Ward name	Contact number
G1	01276 526364
G2A	01276 604925
G2B	01252 649434
G5	01276 604120
G8	01252 649575
F2	01276 526913
F3	0300 613 4130
F4	01276 604245
F7/ F8	0300 613 4235
F9	01252 649341
F14	01276 604898

Heatherwood Hospital

Ward name	Contact number
Ward 1 - Surgical Short Stay	0300 614 7691
Ward 4	0300 614 7642
Ward 5	0300 614 7207

Wexham Park Hospital

Ward name	Contact number
Ward 1	0300 615 3010
Ward 2	0300 615 3132
Ward 3	0300 615 3142
Ward 4	0300 615 3062
Ward 5	0300 615 3101
Ward 6	0300 615 3123
Ward 7 (not frailty)	0300 615 3034
Ward 8 (not frailty)	0300 615 4486
Ward 9	0300 615 3326
Ward 10	0300 615 4440
Ward 11	0300 615 4631
Ward 16	0300 615 3161
Ward 17	0300 615 3343
Acute Frailty Unit	0300 615 2406
Christiansen Ward	0300 615 5024
AAU	0300 615 2055
MSSU	0300 615 2066
MADU (SSSU)	0300 615 2065
Parkside Ward	0300 615 4895
Eden Ward	0300 615 3150

Farnham Hospital: 0300 613 8000

There may be some exceptions to the visiting process - for example, if you are visiting a relative who has dementia, patients receiving end of life care, patients who require a guardian or carer or parents accompanying a child. Where appropriate, these will be discussed with you on an individual basis by our healthcare teams.

All visitors to our hospitals must wear a face covering.

Information for ward visitors

Maternity unit visiting hours

Information for ward visitors

Message to a loved one

All visitors to our hospitals must wear a face covering.

Information for ward visitors

Virtual visiting

Departmental visiting guidance

Emergency Departments (including paediatrics)

Outpatient Departments (including paediatrics)

Adult inpatient wards (non-elective)

Adult inpatients (elective)

Paediatric inpatients

Critical care inpatients

Maternity

Haematology units - Eden ward (WPH) and ward G1 (FPH)