Audiology

Hearing aids batteries and tubing for both ear moulds and our thin-tube hearing aids are available for our NHS patients via:

• Collection from our audiology and outpatient sites
  • Audiology, Frimley Park Hospital, Portsmouth Road, Frimley, GU16 7UJ
  • Outpatients reception level 1, Aldershot Centre for Health, Hospital Hill, Aldershot, GU11 1AY
  • Outpatients reception, Fleet Hospital, Church Road, Fleet, GU51 4LZ
  • Main reception, Farnham Centre for Health, Hale Road, Farnham, GU9 9QS
• Email request to fhft.audiologyrepairs@nhs.net
• Telephone request to our audiology admin team on 0300 613 6998 (Please note the phones can be extremely busy)
• Postal requests to our audiology department at Frimley Park Hospital

Postal address:

Battery Provision
Audiology Frimley Park Hospital
Portsmouth Road
Frimley
Surrey
GU16 7UJ

You can, if you wish, supply us with a stamped self-addressed envelope but you need to ensure that the postage covers a large letter.

Please note:

For collection at audiology and outpatient receptions, you must have your Hearing Aid Battery Card with you. 

If your hearing aid has a fault or is broken then please contact the audiology department by either:

• Telephone – our admin staff can advise if they feel fault can be fixed via drop off / postal repair or if appointment is likely to be needed.
• Email – we have staff available to offer advice on things to check and best option for repair.
• Post hearing aid to Audiology Frimley Park – audiologists will check the hearing aid and fix/replace as required.  Unless stated that you would like to collect, the device will be posted back to you. 
• Drop off repair – faulty / broken hearing aids can be left with audiology reception at Frimley Park Hospital or outpatients reception at Farnham Centre for Health for repair / replace. 
  • Please add the following to an envelope to be left with reception/ enclosed when posting your hearing aid/s.
    • Your name
    • Your contact information
    • Your date of birth
    • Hospital ID (if known)
    • If you would like to collect or have posted back to you once complete

A common problem with hearing aids is that the tubing can be blocked with wax. If you remove the mould or thin-tube from the hearing aid and there is sound coming from the hearing aid this can be a sign that the tubing needs cleaning or changing.

We have appointments available with our Audiology Volunteers who can help with tubing replacement.  To book an appointment, please either telephone or email. 

You can also contact us to request tubing for both ear moulds and thin-tube fittings. We will send you information on how to retube your hearing aids.

There are some communication tips for talking to somebody with a hearing loss/ understanding a person if you have a hearing loss:

• Always face the person you are speaking to.
• Try to speak in shorter sentences so that if any information is not heard it can be repeated.
• If a repeat of the sentence does not help try to rephrase what you are saying. Sometimes we can hear the same sentence over and over again and not be able to make sense of it but as soon as the sentence is rephrased it is understood.
• If there is noise around try to reduce that noise source even if that means moving to a different location entirely (stepping out of a shop).

We have an appointment only service and cannot accommodate walk-ins. You will receive an appointment letter, which will advise on the location of your appointment so please check this carefully as we have four sites available. If it is a short notice appointment, we will confirm with you via telephone or email.