Urgent Advice for GPs / Primary Care Clinicians Only
This information is for GPs seeking urgent clinical advice only.
Not to be used by patients. Thank you.
Link to ward telephone numbers
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Acute Medicine & Ambulatory Emergency Care Unit (AECU)/SDEC
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park (Medicine) Monday - Friday 08:00 - 21:00* Nurse in Charge 0300 613 3290 (Outside of these hours calls are medical registrar available through switchboard - 0300 614 5000) ALL referrals to Acute Medicine & Ambulatory Emergency Care between 08:00 - 21:00 should go via this referral line (0300 613 3290).
Senior medical presence cannot always be guaranteed on the unit, calls asking for the Med Reg for advice should still go through switchboard to bleep them as the unit is unable to transfer the call.
Wexham Park (Medicine) Monday - Friday
09:00 - 22:00
Weekends & bank holidays
09:00 - 21:00Nurse 07384 527 685
Outside of these hours calls are taken by the site manager available through switchboard - 0300 614 5000
ALL referrals to Acute Medicine & Ambulatory Emergency Care between 08:00 - 21:00 need to go via the new referral line (07384 527 685)
Senior medical presence cannot always be guaranteed on the unit. Calls asking for the Med Reg for advice should still go through switchboard to bleep them, as the unit is unable to transfer the callWexham Park (Surgery) Monday - Friday 08:00 - 17:00 Surgical Ambulatory Care Coordinator/SHO Surgical Ambulatory Care Coordinator: 07468 354 436
(Outside these hours calls are taken by the Surgical SHO on-call Bleep 4422 via switchboard – 0300 614 5000).
Surgical Ambulatory Coordinator is not based in the AECU so calls directed directly to the AECU number may not reach the coordinator without forwarding on- please use the mobile number provided.
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Anaesthetics
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Consultant / SHO / registrar Via switch board 0300 614 5000
Daily consultant bleep 5639Wexham Park Monday - Friday
07:30 - 15:30Steven Tapp 0300 615 3195 Please call this number and your call will be routed to the appropriate person -
Breast service support
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
08:30 - 16:00Nurse 0300 613 3535 For CNS's please ring the Macmillan Cancer Navigators -
Cancer support services
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
08:30 - 16:00 (excluding bank holidays)Macmillan Cancer Navigators 0300 613 3535 For urgent chemo queries only, call the hotline at Frimley Park Hospital on 0300 613 1620 and at Wexham Park Hospital on 07769 365 360. For all other queries either call the 0300 number or email fhft.macmillan.cancernavigators@nhs.net. FHFT - Cross site Monday - Friday
09:00 - 16:00 (excluding bank holidays)Macmillan Cancer Information Centre 0300 615 4886 Email: fhft.macmillan.information@nhs.net -
Cardiology
Acute hospital Service Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park FPH Consultant Advice
Monday - Friday 08:00 - 17:00
(Outside of these hours please call medical registrar on call for the wards)Consultant Cardiologist covering CCU 0300 613 3724 Frimley Park Rapid Access Heart Failure and diuretic lounge
Monday - Friday 08:00 - 16:00 Heart Failure Nurses 0300 613 6969 Answerphone facility 24/7 which is checked regularly Frimley Park Rapid Access Angina
Monday - Friday 08:00 - 16:00 Chest Pain Nurses 0300 613 3362. Outside hours and Bank holidays we have a voicemail service which the specialist nurses check regularly and return any calls. Wexham Park
Urgent Advice Monday - Friday 08:00-17:00
Sat-Sun 08:00 - 12:00 (Outside of these hours please call medical registrar on call for the wards)Consultant Cardiologist covering CCU Via switchboard 0300 614 5000 asking for Consultant Cardiologist covering CCU Wexham Park
Heart Failure/Diuretic Lounge Monday - Friday 08:00 - 16:00 Manned by admin 0300 615 4791 with answerphone facility out of hours Wexham Park
Rapid Access Angina Monday - Friday 08:00 - 16:00 Via administrator 0300 615 3517 (excluding BH and public holidays) with answerphone facility out of hours -
Diabetic hot foot
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park Monday - Sunday (7 days a week) 09:00 - 17:00 Diabetes specialist podiatrists 07827 843 005
0300 615 4221
The Hot Foot phone line is a clinical advice and urgent referral triage service which is open for healthcare professionals, WPH & FPH emergency departments, GP services and for liaison with district nursing teams, and tissue viability nurses with regards to any diabetic patient presenting with a hot diabetic foot or deteriorating high risk diabetic foot ulcer.
Weekend referrals to come in via Hot Foot Line, from out of hours GP services WPH & FPH emergency departments.
Please note this is not an appointment service. -
Diabetes / Endocrine advice line
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Endocrine Registrar
or
Contact Medical Secretary who will pass the message on to the relevant Consultant
07917 643 736 Endo SpR
0300 613 4010 (x134010)
0300 613 4009 (x134009)
0300 613 6231 (x136231)
Outside of these hours please contact the Medical SpR on call via switchboard 0300 614 5000 or bleep 5532
There is also an advice and guidance option via ERS which is monitored daily. Please use this if you are a GP unless your query is urgent. Please list relevant blood test results in the request. If the patient is already known to a particular Consultant, please make this clear in the A&G request or write to the Consultant directly.
Frimley Park Monday - Friday
09:00 - 17:00Diabetes nurse specialist 0300 613 4701
Bleep 5250
Wexham Park Monday - Friday
09:00 - 17:00Diabetes Nurse Advice Line - Berkshire Healthcare NHS Foundation trust 07798 636 429 The DSN in Wexham do not offer advice to GPs. There is a dedicated service provided by the Berkshire Healthcare NHS Foundation trust Monday to Friday 09:00 to 17:00, on 07798 636 429. Wexham Park Monday - Friday
09:00 - 17:00Endocrinology SPR Via Switch Board – 0300 614 5000
If the SPR is unavailable, the GP can speak to the ward endocrinology consultant, who is on the ward from 09:00 – 17:00, Monday – Friday.
Outside of these hours please contact the Medical SpR on call via switchboard 0300 614 5000.
There is advice and guidance (A&G) via ERS which is monitored daily unless a consultant is on leave in which it will be reviewed the day after. -
ENT / audology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Thursday: Afternoon
Friday: MorningCovid period emergency clinic
Monday - Friday 08:30 - 18:00ENT SHO Via switchboard
0300 614 5000
Bleep 5289
GPs should contact the ENT SHO on call, via main switchboard on Bleep 5289.
The patient should be given a referral letter to bring with them.
Wexham Park 24/7 ENT SHO 07774 332 554
or via switchboard
0300 614 5000 or bleep ENT SHO on call 4850
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Eye clinic (emergency)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00
Saturday - via switchboard
09:00 - 12:00Consultant on call 0300 373 5884 – Option 1
If phone lines are busy please use e-mail address.fph-tr.eyecasualtyfrimley@nhs.net
A nurse will triage and book appointment as appropriate.
At all other times please contact the on-call Ophthalmologist via main switchboard on bleep 5547.
The patient should be given a referral letter to bring with them. -
Fracture clinic
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday to Friday (excluding bank holidays)
08:00 – 16:0007584 330 634 Complete the “VFC Assessment Form” which can be found on DXS under the “Frimley Health and Care Folder”. Email completed form to fhft.virtualfractureclinic@nhs.net where it will be picked up directly by our dedicated virtual fracture clinic administrator and actioned.Wexham Park Monday to Friday (excluding bank holidays)
08:00 – 16:0007584 558 292 -
Frailty (Integrated fraility liaison teams)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Sunday07:30 - 17:00Integrated frailty liaison team coordinators
07920 757 286
fhft.frailtyteamfph@nhs.net Wexham Park Monday-Saturday08:00-18:00,Sunday 08:00-16:00Integrated frailty liaison team coordinators
07787 275 775
fhft.frailtyteamwexham@nhs.net -
Gastro
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday09:00 - 17:00Consultant of the week (Registrar first port of call for enquiries)0300 6113 3409 (consultants who are second port of call)Also use for GI Bleeds Wexham Park Monday - Friday09:00 - 17:00
Consultant of the week 0300 615 0061 (switchboard) -
General surgery
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park 24/7 or as noted On Call Reg
or SAU via EST
or EST via s/boardEST Registrar - General Surgery
24/7 - 0300 613 3737
EST SHO- 20:00 - 08:00 & weekends
0300 613 3393Via switchboard
0300 614 5000fhft.colorectalclinicaladminfph@nhs.net
Any queries for the secretaries/team (Mon - Fri 09:00 - 14:30pm)Wexham Park Monday - Friday
09:00 - 18:00
Surgical ambulatory Emergency Co-Ordinator
Surgical SHO / Registrar
On call Reg 07881 324748 Surg Ward 07554 222734
Bleep 4422 or Bleep 4258
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Urgent Gynaecology Care Centre / Urgent Advice / Early Pregnancy
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Urgent Care Gynae Centre (UGCC) Previously known as Early Pregnancy Unit (EPU).
Monday- Sunday
08:00 - 20:00Early Pregnancy/UGCC admissions: 0300 613 6418
For Early Pregnancy : Please complete referral form on DXS and email to: fhft.earlypregnancyandugccfph@nhs.net
Once received, the team will then contact the patient to attend.
Please see SDEC Service page for full details of inclusion and exclusion criteria
PLEASE NOTE UGCC/Early Pregnancy IS NOT a Walk in Service
Wexham Park Urgent Care Gynae Centre (UGCC) Previously known as Early Pregnancy Unit (EPU).
Monday- Sunday
08:00 - 20:00Early Pregnancy/UGCC admissions: 0300 615 4429
For Early Pregnancy: Please complete referral form on DXS and email to:
fhft.earlypregnancyandugccwph@nhs.net
Once received, the team will then contact the patient to attend.
Please see SDEC Service page for full details of inclusion and exclusion criteria
PLEASE NOTE UGCC/Early Pregnancy IS NOT a Walk in Service
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IBD
Acute hospital
Service
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
IBD-Urgent Advice Line for Primary Care Only – Not Patients
Monday-Friday 10:00-16:00
IBD nurses
0300 613 3618
Urgent advice only
Not to be used for expediting referrals to Gastro, or endoscopy, or appointments
• Known IBD diagnosis
• Appropriate tests to be performed
• Medication issues
• Uncontrolled active symptoms
Not to be used for expediting referrals to Gastro, or endoscopy, or appointments (Contact details and process for expediting can we found: Referrals & key contacts | NHS Frimley Health Foundation Trust (fhft.nhs.uk)
Wexham Park
IBD-Urgent Advice Line for Primary Care Only – Not Patients
Monday-Friday 10:00-16:00
IBD nurses
0300 615 4897
We also continue to offer routine IBD advice and support – see details below:
Acute hospital
Service
Days / times phones are picked up
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
IBD Advice Line - (for patients and GPs)
(Answerphone service) Can call 24/7 as voicemail service available, which is collected daily
IBD nurses
0300 613 6953
The team triages the voice messages Monday – Friday on clinical need, and they aim to call back within 48 hours.
When leaving a message please include the following information - Name, DOB, MRN or NHS No., a brief message and a contact number to call back on.
The team is also available via email only for non-urgent enquires (e.g. non flare-like symptoms) - answered within 5 days.
Frimley: fhft.frimleyibd@nhs.net
Heatherwood and Wexham : fhft.ibd.hwph@nhs.net
Please utilise eRS A&G for IBD queries .
If you require advice from a specific consultant or general advice please go via their medical secretary/ admin teams: Referrals & key contacts | NHS Frimley Health Foundation Trust (fhft.nhs.uk).
Wexham Park
IBD Advice Line - (for patients and GPs)
Monday - Friday
09:00 - 12:00
IBD nurses
0300 615 3398
Wexham Park
IBD Coordinator
Monday - Friday
08:00 - 16:00
IBD coordinator
0300 615 5676
The IBD team at Wexham Park Hospital can also be further contacted via the IBD coordinator. The team will triage the messages received based on clinical need, and they aim to call back within 48 hours.
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ICE Queries- BSPS
BSPS ICE ONLY enquiries / issues:
fhft.bsps.it@nhs.net is our Surrey team (Frimley South).
fhft.bspsberkshire@nhs.net is our Berkshire team (Frimley North)
If urgent please call: 0300 613 3600
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ICU
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park every day 08:00 - 16:00 Ward Clerk 0300 613 1523 Frimley Park 24 hrs available Nurse in Charge 0300 613 3976 Wexham Park every day 08:00 - 16:00 Ward Clerk 0300 615 3202 Wexham Park 24 hrs available Nurse in Charge 07785 305 688 -
IVAS
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday- Friday 0800-1600 Angela Hastings/Andrew Barton/Tess James/Duncan Leverton 07393 243 071
Bleep 5651 (Lead Nurse)
Frimley Park Monday-Friday 0800-1600 Grace Pilling (IVAS Technician) 0300 613 2668 or Bleep 5894 Frimley Park Monday to Friday 0800-1600 Outpatient antimicrobial nurse - Fiona Nadin (OPAT) 07467 353 691 or bleep 5935
0300 613 3541
Frimley Park Monday to Friday 0800-1600 IVAS Reception
0300 613 2630 (both patients and staff call in on this number) Frimley Park Monday-Sunday 0800- 1600 IVAS co-ordinator
Nurse in charge
0300 613 6772Wexham Park Monday to Sunday
08:00 - 20:00Chris Powers
Marco Nacarlo
07917 070 523
bleep 4197
OPHAT Hils Hodgeson
0300 615 3380/ 07393 243 068PIC passport contains all of these numbers -
Haematology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Hotline - Monday-Friday
09:00 - 17:00Consultant haematologist on-call 24/7 via switchboard. Haematology Advice Line - 0300 613 3457
Out of office hours, all GP calls for Haematology SpR or consultant advice should be via switchboard: 0300 615 0061. (Nb. This is the GP direct line to switchboard (avoiding the voice recognition and needing to press option 2) alternatively you can still use 0300 614 5000For urgent chemo queries only, call the hotline on 0300 613 1620.
Wexham Park Monday - Friday
09:00 - 17:00Consultant haematologist on-call 24/7 via switchboard On call Consultant/Registrar via Switchboard: 0300 615 0061 Nb. This is the GP direct line to switchboard (avoiding the voice recognition and needing to press option 2) alternatively you can still use 0300 614 5000 Bleep 4221 (daytime only) Bleep 4221 is the Wexham Haem SpR (daytime only). Out of office hours, all GP calls for Haematology SpR or consultant advice are best directed through switchboard: 0300 615 0061. (Nb. This is the GP direct line to switchboard (avoiding the voice recognition and needing to press option 2) alternatively you can still use 0300 614 5000 For urgent chemo queries only, call the hotline on 07769 365 360.
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Maternity / neonatal unit (labour ward triage line)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT Cross site - MAMA's 24/7 MAMAs - Midwife 03000 132 005 - For health professionals This new advice line will maximise use of clinical expertise to ensure seamless and consistent patient care. FRIMLEY ICS & FHFT Maternity N/A Online information available online (Advice regarding things to check with women considering pregnancy or newly pregnant and how to manage common medical problems in pregnancy) -
Medical Examiner
Acute Hospital
Days & times phones are picked up
Managed by
Phone number(s)
Notes/ Instructions on how to access or use our services
FHFT -Cross site
Saturday/Sunday and Bank Holidays:
09:00-13:00
Medical Examiner
0300 615 0061 Nb. (this is a direct line to switchboard avoiding the voice recognition and needing to press option 2).
PLEASE ASK FOR THE ONCALL MEDICAL EXAMINER AND YOU WILL BE PASSED THROUGH.
Medical Examiner when there is the need for an urgent release of a body following the death, relating to organ, tissue donation or a faith death.
Wexham Park
Monday to Friday 09:00-17:00
Medical Examiner
07584 114565
Frimley North: fhft.medicalexaminerswph@nhs.net
Frimley Park
Monday to Friday 09:00-17:00
Medical Examiner
07770 731417
Frimley South: fhft.medicalexaminersfph@nhs.net
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Microbiology (Infection service)
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
09:00 - 17:00Infection Team 0300 613 4602 Please send email to fhft.infection@nhs.net and we will respond the same working day
Please contact our team on 0300 613 4602 if you have not received a response to your email within 24 hours.
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Neurology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday 08:30 - 16:30 Medical secretaries / consultants 0300 613 5721 Med Sec will advise if there is no consultant available to help and will advise to contact on-call at St Georges (0208 6721255 ask for SHO on-call). Frimley Park Monday - Friday 08:30 - 16:30 Multiple Sclerosis services -
MS nurseMS Helpline 07467 353 692 Frimley Park Monday - Friday 08:30 - 16:30 Epilepsy services Epilepsy Helpline 0300 613 5082 fhft.adultepilepsyteam@nhs.net Wexham Park Monday - Friday 08:00- 16:00 Neurology Hub
0300 614 7227 (can leave a msg someone will endevour to get back within 24 /72hrs)
Wexham Park Monday - Friday 08:00- 16:00 Multiple Sclerosis services -
MS nursevia Hub 0300 614 7227 or 07974 324 344
Wexham Park Monday - Friday 08:00- 16:00 Parkinson's services
via Hub 0300 614 7227
Wexham Park Monday - Friday 08:00- 16:00 Epilepsy services
07825 061 135
fhft.epilepsy@nhs.net -
Oncology acute
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Sunday
08:00 - 16:00AOS CNS Team 0300 613 4752
Via Switchboard 0300 614 5000
Bleep 5670If you are unable to get through over the phone please email.
fhft.aoscnsfph@nhs.netWexham Park Monday - Sunday
08:00 - 16:00AOS CNS Team 0300 615 3445 If you are unable to get through over the phone please email.
fhft.aoscnswph@nhs.net -
Oral and maxillofacial
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park Monday - Friday
09:00 - 17:00Dental junior on-call Via switchboard
0300 614 5000Out of hours please contact Northwick Park Hospital on 0208 864 3232 Oral SHO bleep number 4859 Frimley Park Hospital RSCH Via switchboard 01483 571 122 Please ask for the Max Fac doctor on call. -
Orthopaedics
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park 7 days a week
08:00 - 20:00Consultant of the day Consultant on-call T&O: 0300 615300 and ask for the Consultant on-call (there is a day and night one and switchboard should know who they are and how to contact them).SpR on-call T&O: 07786855519 (they have their own mobile) and they do 24h shifts.SHO on-call T&O: bleep 4424 or switchboard.Trauma Nurse Practitioners: 07767001952 / 07341509623 (Monday-Friday, 7am-5pm).Trauma Coordinator: 07787273077 (Monday-Friday, 7am-3pm) – currently not being used as we are in the process of recruiting one.fhft.orthopaedicshwph@nhs.net Frimley Park 24/7 SHO/Reg on call SHO ON CALL – 0300 613 3115
REG ON CALL – 0300 613 3305
Or via Switchboard - 0300 614 5000 -
Paediatrics
Link: Paediatric Advice and Urgent Referral Process Flow Diagram
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley South - Frimley Park Mon - Fri
09:00 -18:00Consultant 07881 352 600 - Please note, if there is no answer, it means we are on another call, please try again in a few minutes.
Outside of these times please ask for the Paediatric Registrar via Switchboard 0300 614 5000 Bleep 5100
Purpose of Frimley Health Paediatric Hotlines:
- For GP referrals to Acute Paediatrics
- For urgent advice from a Consultant Paediatrician
- Please use these numbers to discuss all acute referrals, and any patients that need advice and guidance (A&G).
- For a professional conversation between the GP and Consultant only and we would ask that you ensure parents/ carers are not present during this conversation.
- Please do not advise any non-emergency cases to attend ED. If sending emergencies to ED please inform Paediatrics with details via the hotline phone number.
- All other acute referrals can be discussed and seen, if clinically indicated in our Paediatric Assessment Unit (PAU)
- Unfortunately, at this time, we cannot book into the other site's PAU or take calls about a patient that is under the care of the other site’s teams.
Frimley North - HWP
Mon - Fri
09:00 -18:0007919 175 643
Outside of these times please ask for the Paediatric Registrar via Switchboard 0300 614 5000 Bleep 4516
As Above
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Pain
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park and Wexham Park (Trust wide Service) Monday-Friday
08:00 - 16:00Admin Team/DoctorsPhysiotherapistsPsychologistsNursesPain Doctors (secretaries) – 0300 614 9173 - 08:00 – 16:00
Pain Physiotherapy and Psychology Dual clinics (secretaries)- 0300 614 6215 - 08:00 – 14:00 Pain Physiotherapy 1:1 Clinics - 0300 613 3396
Nurse voicemail - 0300 613 6700 Available to leave a message on 24/7. Calls are returned in business hours within 3-4 working days. This isn’t a crisis line but is for clinical queries about patients who we have seen before.
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Pathology - biochemistry / haematology / microbiology/BSPS GP Helpline
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Haematology + Chemistry
Duty Biochemist – 0300 613 4395 (outside of these hours contact the Consultant on call via the FHFT switchboard)Laboratory – 0300 613 9922 Chemistry and Haematology - 0300 613 9662
Consultant Haematologist on call 24/7 via switchboard 0300 614 5000
Microbiology Laboratory - 0300 613 6958
Equipment advice (tubes, bottles), NO results (reception desk) 24/7,
0300 613 4405 (currently broken – logged) or 0300 613 6798Clinical Microbiology advice: fhft.microbiologyfph@nhs.net Wexham Park Monday - Friday
08:00 -18:000300 615 3937 and 0300 615 3403 After hours the phone is diverted to the main lab.
For all biochemistry queries
BSPS - GP Helpline for general Pathology queries and questions BSPS fhft.bspshelpline@nhs.net
There is also support via Berni Mallo Business Manager & GP Liaison (Berni.mallo@nhs.net): TEL: 0300 613 4397
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Pharmacy - Medicines Information
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Wexham Park and Frimley Park (Cross site Service) Monday - Friday
09:00 - 17:15Pharmacy Team e-mail enquiries to: fhft.medicines.information@nhs.net
or contact 0300 613 4744
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Radiology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Consultant 0300 613 3680 Additionally for booking / appointment enquiries:
Wexham Park Monday - Friday
09:00 - 17:000300 615 5953 (radiology co-ordinator, the GP would be put through directly to the radiologist on duty).
fhft.radiology.secretarieshwph@nhs.net
Additionally for booking / appointment enquiries:
Fhft.radiology.appointments@nhs.net
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Rapid Access Suspected Angina Clinic
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00Isabel Tanton Brown 0300 613 3362 Bleep 5777 All urgent referrals to be sent to Rapid Access Chest Pain service on NHS e-Referrals.
Any doubt about referring please call the ACSNPs Via switchboard
0300 614 5000 ext 3362.
The phone has a voicemail, calls will be returned within working hours. CNS’s line manager/Matron Ozma AshiqWexham Park Monday - Friday
08:00 - 17:00Liz Winsborrow Lead Clinical Nurse Specialist for ACS/Chest Pain0300 615 3517 Bleep numbers of 4237 & 4236 CNS’s line manager/Matron Ozma Ashiq -
Respiratory
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
08:00 - 17:00Respiratory advice / Respiratory CNS Service
Respiratory Nurse 0300 613 3427 or 0300 613 3424
Reg on call: 0300 613 3408
Consultant MADU: 0300 613 3722 or 07876 847319Out of hours contact Medical SpR bleep via switchboard
Frimley Park TB Nurses: Monday - Friday
08:00-16:00TB Nurses
07584 330 974
07899 065 303Frimley Park Lung CNS team: Monday - Friday
08.30-16:30Lung CNS Team
0300 613 3535 or Bleep 5604
Frimley Park Sleep Team: Mon, Tues, Thurs and Friday
08:30-17:00
Wed: 08:30-14:30Sleep Team
0300 613 3670
0300 613 3672Wexham Park Monday to Friday
09:00 - 17:00Adult integrated Respiratory (AIR) Team Nurse/Physio
COPD
0300 614 6796
Asthma / ILD
0300 614 6466
Home oxygen
0300 614 6459
Physiotherapy (inc. bronchiectasis and PR)
0300 614 6469Our referrals currently are on ICE for all sub specialisms of the AIR service: Asthma, COPD, Interstitial Lung Disease Bronchiectasis, Home Oxygen, Pulmonary Rehabilitation & Specialist Physiotherapy or referrals can be e-mailed to : fhft.air.team@nhs.net please use the form from DXS.
Wexham Park Saturday Hot Phone
08:30 - 16:30
Nurse
07881 848 070
Wexham Park Air Team on site:
Monday-Friday
08:00 -16:00
Saturday
09:00-17:00Air Team on site
07778 023 882
Wexham Park TB Nurses:
Monday - Friday
08:00-16:00TB Nurses
0300 614 6070, 0300 614 6089
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Rheumatology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday
09:00 - 17:00
Consultant
07780 972 377
Wexham Park Monday - Friday
09:00 - 17:00
Registrar/ Consultant
Via switchboard 0300 614 5000 - ask for the Rheumatology registrar.
If unavailable, contact switchboard 0300 614 5000 and ask to be put through to the Rheumatology Consultant of the Week.
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Stroke / TIA
Hospital Site
Enquiry
Days / times
Managed by
Phone number
Notes/ Instructions on how to access or use service
Frimley Park
Emergency Referrals to Stroke Service
24/7
Stroke Nurse
0300 613 9331 ext 139331 Bleep 5635
Clinical phone and bleep to be called for emergency referrals.
All emergency referrals should be triaged through this number.
Frimley Park
Discuss patients admitted with a stroke
24/7
Stroke Unit (HASU and ASU) Nurse in Charge
0300 613 5848
To discuss any patients on G3
Frimley Park
Non-clinical enquiries for stroke consultants
Mon-Fri 09:00-17:00
Stroke Secretaries
0300 613 4693
For outstanding letters, triage or outpatient stroke enquiries for stroke consultants
Frimley Park
Clinical triage of TIA referrals
Mon-Fri 08:00-20:00
TIA Clinical Phone
07887 293 695
(not to be given to patients)
Clinical triage phone to be used for referral only into the TIA clinic
Frimley South’s TIA service is now live on eRS.
Frimley Park
Discuss any outstanding referrals or appointments
Mon-Fri 08:00-16:00
TIA Bleep
Bleep 5539
To discuss any outstanding referrals or appointments
Wexham Park catchment Acute service based at Wycombe Hospital
Emergency referrals/enquiries to stroke service
Stroke nurse
07795 591295
Telephone for advice.
Email referral form to: buc-tr.tiareferralwycombe@nhs.net
Wexham Park Stroke Rehab Unit
Discuss patients admitted for stroke rehabilitation
0300 615 3160
Wexham Park
Non-clinical enquiries
Mon-Fri 07:45 -14:45
Stroke Secretary
0300 615 3631
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Urgent Community Response/Frailty Virtual ward/Hospital at home
Acute hospital Days / times phones are picked up Managed by Phone number Frimley South- Urgent Care Community Response (UCR) (which covers Surrey Heath, North East Hampshire and Farnham) 08:00 - 20:00 last referral accepted at 18:00, 7 days a week UCR Team
The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including Advanced Clinical Practitioners (ACP), Nurses, Therapy, Admin and Geriatricians.0300 614 9000. Outside of these hours, the voicemail has the details of where to go Out Of Hours. Wexham Frimley North- Urgent Care Community Response (UCR) - (which covers Bracknell, Slough and Royal Borough of Windsor and Maidenhead) 08:00 - 20:00 last referral accepted at 18:00, 7 days a week UCR Team
The service will respond to an urgent, clinical need, where an intervention is required within two hours in order to avoid an acute hospital admission. The response will be delivered at the patient’s own home or usual place of residence (e.g. care home). The service will consist of a highly skilled multi-disciplinary team including Advanced Clinical Practitioners (ACP), Nurses, Therapy, Admin and Geriatricians.0300 365 1234. Outside of these hours, the Hub will advise. The Urgent Community Response (UCR) Referral Guidance
Please see the attached document for the pathways in your areas.
For further non-clinical information please contact Frimley ICS Ageing Well Programme Team via yvonne.mhlanga@berkshire.nhs.uk
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Urology
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service Frimley Park Monday - Friday08:00 - 20:00Monday - Friday20:00 - 08:00Weekend - via switchboard, registrar's mobileUrology on call teamEST / SHO0300 613 3007
Weekend all day - via General Surgery
0300 613 3393Via switchboard
0300 614 5000Wexham Park 24/7 Consultant on-call Via switchboard 0300 614 5000 All urgent calls go to the urology middle grade on call first.
If they are not available then all calls go to the consultant. -
Vascular
Acute hospital Days / times phones are picked up Managed by Phone number Notes/ Instructions on how to access or use service FHFT - Cross site Monday - Friday
08:00 - 18:00Vascular Registrar Vascular Reg 0300 613 3727 if no response via switchboard 0300 614 5000 Direct line which is usually for emergency/limb threatening situations. Frimley Park Hospital Monday - Friday
08:00 - 18:00Vascular Nurses 0300 613 6302 Hub - emails checked on daily basis: fhft.vascular.nurses@nhs.net
Wexham Park Hospital Monday - Thursday
08:00 - 16:00 Please contact registrar on a FridayVascular Nurses 07770 702 053