The NHS app and MyFrimleyHealth Record

The NHS app allows patients to:  

• Order repeat GP prescriptions 
• Book GP appointments  
• View GP health records 

For Frimley Health and other participating trusts, physiotherapy patients will now be able to: 

• View and manage hospital referrals and appointments - helpful if you receive care at other hospitals
• Receive notifications and reminders about your care 
• View appointment history 
• Choose paperless communication
• View waiting times 
• Use the NHS App as a single point of health information or seamlessly jump to the MyFrimleyHealth Record App via a button in the NHS App 

When you view appointment details at our hospitals in the NHS App, you will be taken to a consent page, where you will be asked whether you agree to share your NHS login information with MFHR.  

To view your physiotherapy appointment through the NHS App:

• Click on appointment
• Click on hospital and specialist appointments
• Click on the appointment
• You will then see a screen saying ‘This service is provided by MyFrimleyHealth Record’
• Click on the continue button
• Agree to consent

If a patient is aged 16-17, they may not be able to view or manage some of their appointments. This is because some trusts require patients to be aged 18 or over to access these appointments. 

You will receive notifications such as appointment reminders in the NHS App, unless you choose to turn off notifications through your phone settings.

To stop text messages: Reply STOP to the last appointment message received.  Once stopped, if you want these back, you will have to go back through the process.

Available to all Frimley Health patients via the MyFrimleyHealth Record website or the mobile App (Android or iOS) enables patients to:   

• View past and upcoming physiotherapy appointments via the 'visits' button 
• Book or rebook certain appointments 
• View diagnoses, allergies, medications, and other clinical information 
• Access test results released by the trust 
• Read discharge letters, clinic letters and after visit summaries 
• Complete online questionnaires 
• Access trusted health information resources 
• Message their Frimley Health clinical team securely 
• Use the MFHR App as you and you can also seamlessly jump to the NHS App via 'Continue to NHS login’ button.

There will now be a ‘Continue to NHS login’ button on the MyFrimleyHealth Record login screen. This provides another means of logging into MyFrimleyHealth Record using NHS login credentials:

• When you click on this button, it takes you to the NHS login screen.
• If you already have an account, you can login using email address and password or click the link ‘Log in with a passkey’.
• If you do not have an account, you can click on the button ‘Create NHS account’.
• You will be taken to a consent page, where you will be asked whether you agree to share your NHS login information with MyFrimleyHealth Record.  

To login to MFHR, you can either login using your username and password on the app or website, or click the ‘Continue to NHS login’ button to login using your NHS login details or Click the ‘Log in in with other methods’ hyperlink to login using face ID, passcode.

Additional faceID and passcode login

You can enable Face ID and passcode login for quicker access to the app. Simply open the three-line menu in the top left-hand corner, select settings, and switch face ID and/or passcode on.

Patients can be assured of the security of their data as NHS App:

• Is protected by email address and password
• Uses photo ID to prove who you are when setting up your login
• Has the option to set up a passcode (secure alternative to password) or Face ID
• Set up NHS login

Patients can be assured of the security of their data as NHS App: 

• Is protected by email address and password 
• Uses photo identification to prove who you are when setting up your login 
• Has an option to set up a passcode (secure alternative to password) or use face ID
• More information on setting up your secure NHS login

Patients can be assured of the security of their data as MyFrimleyHealth Record is:

• Protected by activation codes, usernames, passwords and two-step verification  
• Fully compliant with UK data protection laws 
• Proxy access is also available for carers or family members of for Power of Attorney 

Patients will continue to receive postal letters, text reminders and telephone calls, and a single point of contact remains available for all appointment queries. 

While MFHR provides detailed Frimley Health information, the NHS App provides a single national point of access. Both systems are safe, secure and free, meaning that patients may benefit from using both platforms.