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Please note:

Key information during the Coronavirus (COVID-19) pandemic

Healthcare staff at Frimley Health will do everything they can to provide essential treatment and keep you safe at this time. The coronavirus pandemic has changed the way we work within health care. We wanted to ensure that you are aware of changes that may occur.

You should be aware that:

  • Your care may be delayed or performed differently.
  • We will do everything we can to continue your treatment, whilst minimising risks; and to provide you with information at all stages.
  • We will listen to any concerns you have and discuss them with you.
  • We are using different ways to provide your care; this may be through virtual appointments (for example video or phone call) or a face to face appointment.
  • Plans around your care might change at short notice, especially expectations for self-isolation and plans before a procedure / surgery. This will depend upon the government’s response to Covid-19 and the current guidelines issued by Public Health England.

Before attending our hospitals, please answer the following questions:

Do you have new symptoms of a cough?

Do you have a high fever or a temperature?

Do you have a change or loss of taste or smell?

Do you have new symptoms of shortness of breath?

Have you been in contact with anyone who has either a cough or fever in the 14 days prior to your appointment?

Have you been in contact with anyone confirmed to be Coronavirus positive in the last 14 days?

If you have answered ‘No’ to the above, you may attend one of our hospitals for your visit as planned.

If you have answered ‘Yes’ to any of the above, please DO NOT attend your appointment.
Instead, please phone the number on your appointment or booking letter as soon as possible to discuss rebooking.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
The most up-to-date public guidance is available online at

While in our hospitals / attending an appointment

Please follow the signs to find your clinic area or ask a member of the staff to help you if you are unsure. 

If you have an appointment, please do not arrive too early; and leave the department as soon as your appointment is finished.

It is important to wash your hands often with soap and water for at least 20 seconds; if this is not possible then please use hand sanitiser. Please do not wear gloves as you will be asked to remove these.

Please wear a face covering. For clinical reasons if you are unable to wear a face covering, please inform your healthcare team when you receive your appointment, as we may have to review you in a different setting or see you at the end of the list / day.

Staff working in our hospitals will be wearing masks, in line with national guidelines. When your appointment is finished, your health professional will advise you what to do next.

You should then follow the signs to leave the department. Please do not visit any other part of the hospital.

You are welcome to bring a drink or snack if you need one; you may want to bring a bottle of water during hot spells.

If you have any other questions or concerns, a member of the team would be happy to discuss them with you before or during your appointment.

We can offer alternative methods of communication via electronic tablets and / or interpreters. Please make your clinical team aware if you require additional support.

If you need support following your hospital visit, please contact NHS Volunteers: 0808 196 3646