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Changes to visiting from Saturday 1 January, 2022

As the number of people testing positive for COVID-19 continues to rise, we have taken the difficult decision to stop visiting at our Frimley Park and Wexham Park sites for the time being.

The health and wellbeing of our patients, visitors and staff remains our key priority, and this decision is part of our infection control measures to minimise the transfer of COVID-19 between visitors, patients and staff.

Heatherwood Hospital will remain closed to visitors as this is a protected surgical site. Patients at Farnham Hospital can continue to receive visitors as the hospital has appropriate facilities to do this safely.

Staying in touch

We know that it’s important for patients in our care and their loved ones to stay up to date, so our ward teams will call patients’ next of kin regularly.

Maxine McVey, Deputy Director of Nursing, said: “We understand how important visits from loved ones are for our patients, which is why this decision is not one that we have taken lightly, but our priority has to be to ensuring the safety of those in our care and those looking after them.

“Our nursing teams will update each patient’s next of kin regularly, so that they can keep the rest of their family and friends up to date.

“They will work with families where there are exceptional circumstances, including for example, where patients have dementia or learning disabilites. And families can visit for any patient who is deemed to be nearing the end of their life.”

To help you stay in touch with your loved ones, can send a message to your relative or friend via our friends and family email addresses and we will ensure they get to them (within normal working hours).

Help keep patients topped up with essentials

Visits are often used to bring in clean pyjamas or a new book to read for example, so our PALS teams will be happy to receive items and send them to your loved ones – simply check that the items are permitted using the checklist on our website and deliver it into PALS (Patient Advice and Liaison Service) during their opening hours.

We’ve detailed some exceptions to the changes to visiting for your information below. Please take a look through these before you attend the hospital.


There are  exceptions to these changes to visiting in some areas as follows:

Patients in our Emergency Department (ED)

  • Only one relative can accompany a patient into majors or resus.

  • No-one can accompany a patient in minor injuries, ambulatory care or the assessment area. Exceptions can be made on a case by case basis at the nurses discretion, where the patient requires a carer to accompany them.

  • Where the patient is a child, one parent is allowed. Siblings are not allowed to attend.

Children’s Wards

  • One well parent/carer can be resident with their child. Another parent/carer can swap as needed.

  • No other family members are allowed. In certain circumstances, at the discretion of the nurse in charge this can be reviewed (e.g., delivery of bad news).

  • Visiting on the neonatal wards is also restricted to two well parents/carers. No other family members are allowed except in circumstances that are agreed with the nurse in charge such as end of life care.

  • One well and covid negative parent can attend with their child at any time in Paediatric Outpatients and Ambulatory Care Units. Parents can change over at any time of day. Siblings are not allowed to attend except in circumstances that are agreed with the nurse in charge (such as no other adult to care for siblings while appointment is attended, or a breastfeeding infant)

  • Where a covid positive child is admitted and their primary carers are also covid positive but well, and alternative primary care cannot be given to the child, the parent/carer will be allowed to be present but must remain in the isolation room at all times. Food and drinks will be provided by the Trust.

  • Where the primary carer is unwell, alternative arrangements to accompany the child must be made as the children’s ward staff are unable to provide clinical care to the parent/carer.


  • One well birthing partner can accompany a woman in labour.

  • The nominated birth partner can accompany patient to the antenatal ward, while in labour and the same birthing partner for the postnatal ward.

  • Birth partners need to provide evidence of a negative lateral flow every 24 hours to continue access.

  • Face masks/covering needs to be worn and social distancing from staff and other patients or visitors needs to be adhered to.


If you have a question, please contact our Patient Advice and Liaison Service (PALS) as follows:

Frimley Park Hospital: the office is located to the right hand side just as you come into the main enttrance. They are open Monday to Friday from 9am to 5pm. Tel: 0300 613 6530. Email:

Heatherwood and Wexham Park Hospital: the office is along the main corridor opposite the Prayer and Reflection Room at Wexham Park Hospital. They are open Monday to Friday from 9am to 5pm. Tel: 0300 615 3365. Email: